Refund policy

PART 1 — Customer-Facing Policy Our Commitment

At FitFlexBar, we want you to love what you ordered. If something isn't right — it arrived damaged, it's not what you ordered, or it never showed up — we'll make it right. Please read the details below so you know exactly what to expect.

1. Order Processing & Shipping Times

Orders are processed within 1–3 business days. Because we work with trusted manufacturing partners to bring you quality products at fair prices, delivery typically takes 7–35 business days (generally less than 15 days) depending on your location and the item ordered. You'll receive a tracking number by email as soon as your order ships — please allow 2–5 days for tracking to update after you receive it.

If your item is taking longer than the estimated delivery window, contact us at support@getfairmont.com before opening a dispute with your bank or payment provider — in almost every case we can resolve it faster directly.

2. Requesting a Return or Refund

To start a return or refund request, email support@getfairmont.com with your order number, the reason for your request, and (for damaged, defective, or incorrect items) clear photos or a short video of the item and its packaging. We reply to all requests within 24–48 hours and will give you a Return Authorization and instructions if a physical return is required.

We do not currently accept walk-in or drop-off returns; all requests are handled online.

3. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or different from what you ordered, we've got you covered — at no cost to you:

• Report it within 5 days of delivery with photos/video showing the issue.
• Once verified, we'll send a free replacement or issue a full refund, your choice.

4. Wrong Size, Changed Your Mind, or No Longer Wanted (Buyer's Remorse)

We accept change-of-mind returns within 14 days of delivery, provided the item is unused, unwashed, and in its original packaging with tags attached.

• Customer is responsible for return shipping costs.
• A 15% restocking fee may apply, deducted from your refund.
• Because these returns are sent to our fulfillment partner, please allow up to 30 days from the day we receive your return for it to be processed. If you'd prefer a faster resolution, we're happy to offer store credit issued immediately upon proof of return shipment, instead of waiting for the physical item to arrive.
• Sale items, clearance items, and items marked "Final Sale" on the product page are not eligible for change-of-mind returns.

5. Items Not Eligible for Return

For hygiene and safety reasons, the following cannot be returned unless defective: intimate apparel, pierced jewelry, cosmetics/skincare, and any item marked "Final Sale" or discounted 30% or more at time of purchase. Custom, personalized, or made-to-order items are final sale unless they arrive damaged or defective.

6. Order Not Received

If tracking shows no movement for an extended period, or the delivery window has passed:

• Contact us at support@getfairmont.com any time after the estimated delivery window closes, and no later than 60 days from your order date.
• We will investigate with the carrier. If the package is confirmed lost in transit, we will send a free replacement or a full refund, your choice.
• If tracking shows the order as "delivered" but you did not receive it, let us know within 7 days so we can investigate with the carrier before offering a resolution.

7. Wrong Address Provided by Customer

Please double-check your shipping address at checkout. If a package is returned to sender or lost because of an incorrect or incomplete address provided by the customer, we're happy to reship the order once the correct address is confirmed, but the customer is responsible for any reshipping cost.

8. Order Cancellations

You may cancel or change your order for a full refund within 12 hours of placing it, or any time before it has shipped, whichever comes first — email us as soon as possible. Once an order has entered processing with our fulfillment partner, we may not be able to cancel it, but you can still return it under the applicable policy above once it arrives.

9. Refunds — Method & Timing

Approved refunds are issued to your original payment method. Once approved, please allow:

• 3–5 business days for us to process the refund on our end, plus
• 5–10 business days for your bank or card provider to post it to your account.

We'll email you a confirmation the moment your refund is issued. Refunds are issued in the currency and amount originally charged; shipping fees are non-refundable except where the return is due to our error (damaged, defective, or incorrect item) or non-delivery.

10. Exchanges

We currently process exchanges as a return plus a new order rather than a direct swap, so you get your replacement as fast as possible. For sizing or color exchanges on non-defective items, standard return shipping and restocking terms (Section 4) apply.

11. Questions

We'd rather solve a problem than lose your trust. If anything about your order isn't right, email support@getfairmont.com — most cases are resolved within 48 hours.

This policy applies to purchases made on FitFlexBar.com We reserve the right to update this policy at any time; changes apply to orders placed after the update date. Last updated: September 3, 2026.