Shipping policy

Our Commitment

At FitFlexBar, we want your order to arrive as quickly and smoothly as possible. Because we work with trusted manufacturing partners to bring you quality products at fair prices, please read below so you know exactly what to expect on timing, cost, and customs.

1. Order Processing Time

Orders are processed and prepared for shipment within 1–3 business days of purchase (Monday–Friday, excluding public holidays). During high-demand periods (major sales, holidays), processing may take slightly longer — we'll note this on our homepage if it applies.

2. Where We Ship

We currently ship to addresses in the United States (all 50 states) and Canada (all provinces and territories). We're unable to ship to P.O. boxes, APO/FPO military addresses, or freight-forwarding addresses at this time.

3. Shipping Methods & Costs

Standard Shipping: 7–35 business days (generally under 15) — [$X.XX, or Free on orders over $Y]
Expedited Shipping (where available): [X–X business days] — [$X.XX]

Exact cost and available methods are calculated and shown at checkout based on your address and order.

4. Estimated Delivery Times

Standard delivery typically takes 7–35 business days from the date your order ships, most commonly arriving in under 15. This window is longer than many domestic retailers because your order ships directly from our manufacturing partner rather than a local warehouse — we keep it this way so we can offer better pricing and product selection. Delivery times can be affected by customs processing, local carrier delays, weather, and high-volume periods (see Section 9 for planning around major holidays).

5. Order Tracking

You'll receive a tracking number by email as soon as your order ships. Please allow 2–5 days for tracking information to update after you receive it — this is normal for international shipments. You can check your order status any time at [tracking page link] or by contacting support@getfairmont.com.

6. Multiple Items, Multiple Packages

If you order more than one item, they may ship separately and arrive on different days, sometimes from different facilities. This is normal — you'll get a tracking number for each package. If one item in a multi-item order arrives and another is delayed, contact us and we'll look into the delayed package specifically rather than holding up your whole order.

7. Customs, Import Duties & Taxes

Because your order ships from outside the country you're located in, it may be subject to customs duties and import taxes charged by your country's customs authority.

All applicable duties and import taxes for US and Canadian orders are calculated and included in your total at checkout. You will not be charged anything additional on delivery — the price you pay is the price you owe, full stop.

We do not mark orders as "gifts" or falsify their declared value on customs paperwork — this is illegal in both the US and Canada and can result in your package being seized.

8. Delayed, Lost, or Missing Packages

If your tracking hasn't updated in a while, or your delivery window has passed, contact support@getfairmont.com — we're glad to look into it before you consider disputing the charge with your bank, since we can usually resolve it faster directly. Full details on refunds and replacements for delayed, lost, or non-delivered packages are in our Return & Refund Policy.

9. Planning Around Peak Season

Order volumes at our manufacturing partners increase significantly around major Chinese holidays (especially Lunar New Year in late January/February, and major shopping events in November) and around US/Canadian holiday shopping season (November–December). During these windows, processing and shipping times can run longer than our standard estimate. We'll post a notice on our site if a specific period is affected — when in doubt, order earlier than you think you need to.

10. Incorrect Shipping Address

Please double check your shipping address at checkout — we begin processing orders quickly and may not be able to change the address once an order has shipped. If a package is returned to us or lost because of an incorrect or incomplete address provided by the customer, we're happy to reship once the correct address is confirmed, but the customer is responsible for any reshipping cost (see our Return & Refund Policy, Section 7).

11. Questions

If anything about your shipment isn't clear, email support@getfairmont.com — we typically reply within 24–48 hours.

This policy applies to purchases made on [yourstore.com]. We reserve the right to update it at any time; changes apply to orders placed after the update date. Last updated: September 3, 2026.